Please read these terms carefully before using InsightPro services
These Terms of Service ("Terms") govern your access to and use of InsightPro's analytics platform, services, and website (collectively, the "Service"). By accessing or using InsightPro, you agree to be bound by these Terms. If you are using InsightPro on behalf of an organization, you are agreeing to these Terms for that organization and representing that you have the authority to bind that organization to these Terms.
By accessing or using InsightPro's services, you agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree with any part of these terms, you may not use our services.
We reserve the right to modify these terms at any time. We will notify users of material changes via email or prominent notice on our platform. Continued use of our services after changes constitutes acceptance of the modified terms.
You must be at least 18 years old and have the legal capacity to enter into contracts to use InsightPro. By using our services, you represent and warrant that you meet these requirements.
To access InsightPro, you must create an account by providing accurate, complete, and current information. You are responsible for maintaining the confidentiality of your account credentials.
You are responsible for all activities that occur under your account. Notify us immediately of any unauthorized use or security breach. InsightPro will not be liable for any loss or damage arising from your failure to protect your account.
For Enterprise accounts, the organization administrator is responsible for managing user access, permissions, and ensuring compliance with these terms by all authorized users.
We reserve the right to suspend or terminate accounts that violate these terms, engage in fraudulent activity, or pose security risks. You may terminate your account at any time through your account settings.
InsightPro grants you a limited, non-exclusive, non-transferable license to access and use our analytics platform for lawful business purposes in accordance with these terms and your subscription plan.
You may not: (a) reverse engineer, decompile, or disassemble any part of the service; (b) use the service to transmit malware, viruses, or harmful code; (c) attempt to gain unauthorized access to our systems; (d) interfere with other users' access; (e) scrape or harvest data through automated means without permission; (f) resell or sublicense the service; (g) use the service for illegal activities or to violate others' rights.
Your use is subject to the limits specified in your subscription plan (e.g., event volume, user seats, data retention). Exceeding these limits may result in additional charges or service restrictions.
You agree to use InsightPro resources reasonably and not to abuse the service through excessive API calls, data ingestion, or resource consumption that impacts other users.
Access to InsightPro requires a paid subscription. Fees are charged in advance on a monthly or annual basis depending on your selected billing cycle. All fees are in USD unless otherwise specified.
You must provide valid payment information. By providing payment details, you authorize InsightPro to charge the applicable fees automatically at the start of each billing period.
We may change our pricing with 30 days' notice. Price changes will apply to subsequent billing periods. Continuing to use the service after a price change constitutes acceptance of the new pricing.
Subscription fees are non-refundable except as required by law or as explicitly stated in our refund policy. For annual subscriptions, we offer pro-rated refunds within the first 30 days.
If you exceed your plan limits, overage charges will apply as specified in your pricing plan. You will be notified when approaching or exceeding limits.
Fees do not include applicable taxes. You are responsible for all sales, use, value-added, and other taxes except those based on InsightPro's net income.
InsightPro and its licensors own all rights, title, and interest in the service, including all software, algorithms, designs, trademarks, logos, and documentation. These terms do not grant you any intellectual property rights except the limited license to use the service.
You retain all rights to the data you submit to InsightPro. By using our service, you grant us a limited license to process, store, and analyze your data solely to provide and improve our services.
If you provide feedback, suggestions, or ideas about InsightPro, you grant us a perpetual, worldwide, royalty-free license to use, modify, and incorporate such feedback without compensation or attribution.
InsightPro trademarks, logos, and service marks are the property of InsightPro. You may not use our trademarks without prior written permission.
While we strive to provide accurate analytics, InsightPro does not guarantee the accuracy, completeness, or reliability of any data or analytics. You are responsible for verifying data before making business decisions.
Data is retained according to your subscription plan. Pro plans retain data for 12 months; Enterprise plans offer custom retention periods. Upon account termination, data is retained for 90 days before permanent deletion.
You may export your data at any time through our export features. We provide data in common formats (CSV, JSON) to ensure portability.
InsightPro may create aggregate, anonymized analytics from customer data for benchmarking, research, and service improvement. This aggregate data does not identify individual customers or their data.
InsightPro strives to maintain 99.9% uptime for Pro and Enterprise plans, excluding scheduled maintenance. We provide advance notice of planned maintenance when possible.
InsightPro is not liable for service interruptions caused by factors beyond our control, including internet service provider issues, force majeure events, or third-party service failures.
Pro plans include email support with response times within 24-48 hours. Enterprise plans include priority 24/7 support with dedicated support engineers and SLA guarantees.
We may offer beta or experimental features. These are provided "as is" without warranties or SLA guarantees and may be modified or discontinued at any time.
Our Privacy Policy governs how we collect, use, and protect your personal information. By using InsightPro, you consent to our privacy practices as described in the Privacy Policy.
We implement industry-standard security measures to protect your data, including encryption, access controls, and regular security audits. However, no system is completely secure, and we cannot guarantee absolute security.
For customers subject to GDPR or similar regulations, a Data Processing Agreement (DPA) is available upon request and governs our data processing activities.
In the event of a security breach affecting your data, we will notify you promptly as required by applicable law and outline steps taken to remediate the issue.
You may cancel your subscription at any time through your account settings. Cancellation takes effect at the end of the current billing period. No refunds are provided for partial periods except as specified in our refund policy.
We may suspend or terminate your access immediately if you violate these terms, fail to pay fees, or engage in fraudulent or harmful activities. We will provide notice when reasonably possible.
Upon termination, your right to access InsightPro ceases immediately. You have 90 days to export your data before permanent deletion. All outstanding fees become immediately due.
Sections regarding intellectual property, confidentiality, disclaimers, limitations of liability, and dispute resolution survive termination.
InsightPro is provided "as is" and "as available" without warranties of any kind, either express or implied, including warranties of merchantability, fitness for a particular purpose, or non-infringement.
We do not guarantee that InsightPro will meet your specific requirements, achieve particular results, or that the service will be error-free, secure, or uninterrupted.
To the maximum extent permitted by law, InsightPro shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenue, data, or use, arising from your use of the service.
Our total liability for all claims arising from these terms or your use of InsightPro shall not exceed the amount you paid us in the 12 months preceding the claim.
Some jurisdictions do not allow limitations on warranties or liability, so these limitations may not apply to you. You may have additional rights under local law.
You agree to indemnify, defend, and hold harmless InsightPro and its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from: (a) your use of the service; (b) your violation of these terms; (c) your violation of any third-party rights; (d) your data or content submitted to InsightPro.
These terms are governed by the laws of the State of California, United States, without regard to conflict of law principles.
Any dispute arising from these terms shall be resolved through binding arbitration in San Francisco, California, in accordance with the American Arbitration Association's Commercial Arbitration Rules. You waive any right to a jury trial or to participate in a class action.
Either party may seek injunctive relief in court for intellectual property infringement or unauthorized access to the service.
If arbitration is not enforceable, you consent to the exclusive jurisdiction of federal and state courts in San Francisco, California.
These Terms of Service, together with our Privacy Policy and any applicable addenda, constitute the entire agreement between you and InsightPro regarding the service.
If any provision of these terms is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect.
Our failure to enforce any provision of these terms does not constitute a waiver of that provision or any other provision.
You may not assign or transfer these terms or your account without our prior written consent. InsightPro may assign these terms in connection with a merger, acquisition, or sale of assets.
InsightPro is not liable for any failure or delay in performance due to circumstances beyond our reasonable control, including natural disasters, war, terrorism, labor disputes, or internet service failures.
You agree to comply with all applicable export laws and regulations. You may not use InsightPro in violation of U.S. export laws or regulations.
For questions about these Terms of Service, contact our Legal Department at:
Email: legal@insightpro-ai.com Mail: InsightPro Legal Department, 123 Analytics Way, San Francisco, CA 94105 Phone: +1 (555) 123-4567